Hours & Policies

General Policies

As a Certified Massage Therapist (CMT), I follow a Code of Ethics dictated by the State of California. I treat clients ethically and fairly to establish an atmosphere of trust and respect in order for my clients to feel physically, psychologically, and emotionally safe. As a CMT, my goal is to assist clients in meeting their goals of relaxation, stress reduction, and minor pain relief. (Note: deep tissue is not offered.)

Unwind in Peace works exclusively with women and has a referral list of massage therapists who accept male clients.

Zero-Tolerance Protocol

Unwind in Peace has a zero-tolerance policy for inappropriate behavior and comments. In the event that a client displays inappropriate behavior and/or assaults the therapist, and/or makes inappropriate comments, the session will end immediately. The client will be charged the full amount of the session and asked to leave. No future appointments will be accepted. I reserve the right to call the police and file a report. For privacy and comfort, draping is required during the entire massage. If a client feels unsafe or uncomfortable, please speak up so adjustments can be made. Clients reserve the right to end a session at any time.

Punctuality

Clients agree to arrive at least 5 minutes prior to the starting time of their appointment. This allows for time to fill out any forms and discuss the treatment plan for the session. In the event a client is running late, the service may be shortened in order to maintain the schedule, and the original treatment time may be charged.

Cancellations

Unwind in Peace understands and respects the hectic schedules of clients.  There is no charge for cancellations received 24 hours or more in advance. Cancellations with less than 24 hours notice, for any reason, will be charged the full amount of the session.

Repetitive cancellations and/or rescheduling (3x or more), without keeping an appointment, will result in loss of booking privileges. This includes cancellations and/or rescheduling within the 24 hour time limit.

Illness

Unwind in Peace asks that clients please call or text if they are feeling ill or have a fever. It is in both of our best interests to reschedule appointments in this case. Likewise, please understand if I ask to reschedule because I’m feeling ill. With some medical conditions massage may not be advised. If a massage could be potentially be harmful to a client or therapist, Unwind in Peace reserves the right to decline to perform the massage.

If a client is visibly ill upon arrival to the appointment, the therapist will not perform the massage and the client will be charged for the full amount of the session.

No Call/No Show

In the event that a client fails to show up for their appointment without giving notice they will be charged the full amount for the session. An invoice will be sent to the email on file and the card on file will be charged. Future appointments cannot be booked until the balance is paid in full. I reserve the right to refuse future services after a no call/no show, and may result in an automatic firing of the client and future appointments will not be made available.

Payment

Unwind in Peace accepts cash and major credit cards. A valid credit card is required to reserve an appointment. Prices are subject to change at any time. Gratuity is never expected. 

Insurance

Unwind in Peace does not offer direct billing to insurance companies and can provide a receipt for the session when requested. Payment is due at the time of service.

Hours & Availability

Day Availability
Monday
10:00AM - 5:00PM
Tuesday
10:00AM - 5:00PM
Wednesday
Closed
Thursday
10:00AM - 5:00PM
Friday
10:00AM - 5:00PM
Saturday & Sunday
Closed